A customer service department has the following resolution response time data: Average Response Time First contact 0.25 hr. Service scheduling 0.50 hr. Wait for service 24.00 hrs. Service 1.50 hrs. Total resolution time 26.25 hrs. What is the value-added ratio (rounded to one decimal place) in this process?a. 91.4%b. 28.6%c. 5.7%d. 8.6%

Answers

Answer 1

Answer: 8.6%

Explanation:

Based on the scenario that is given in the question, the formula for calculating Value-added ratio is:

= Value added time/Total resolution time

where,

Value added time = First contact + Service scheduling + Service

=0.25 + 0.50 + 1.50

= 2.25 hrs.

Value-added ratio will now be:

= 2.25 / 26.25

= 0.086

= 8.6%


Related Questions

Howard Company purchased merchandise inventory with an invoice price of $7,000 and credit terms of 2/10, n/30. What is the net cost of the goods if Howard Company pays within the discount period?

Answers

Answer:

the net cost of goods sold is $6,860

Explanation:

The computation of the net cost of goods sold is shown below:

The Net cost of the goods sold is

= Amount ×  ( 1 - Discount rate)

= $7,000 × ( 100% -2%)

= $7,000 × 98%

= $6,860

Hence, the net cost of goods sold is $6,860

We simply applied the above formula so that the correct value could come

And, the same is to be considered

A firm with a _____ has its ability to provide a unique product or service that offers something of value to buyers besides simply a lower price.

Answers

Answer:

Differential competitive advantage.

Explanation:

A differential competitive advantage can be defined as the advantages or edge that a business or company gains as a result of providing (offering) superior goods and services that are unique, cheaper and different from that of its rivals in the same industry.

Some of the factors that enhances or contributes to differential competitive advantage that a company has over its rivals include patent, new technology, experienced employees, professionals or experts, brand identity etc.

Hence, a firm with a differential competitive advantage has its ability to provide a unique product or service that offers something of value to buyers besides simply a lower price.

An example of a company with differential competitive advantage in the mobile market is Apple Inc. through the production of iPhone.

A contestant asks for 200,000 for 25% of their business, what value have they placed on their entire company?

Answers

Answer:

$800,000

Explanation:

25% of the business is equal to 200,000, according to the contestants.

The entire company value is equivalent to 100%

25% = 200,000

100% = ?

100% = 200,000/25 x 100

=$8,000 x 100

=$800,000

Jarett & son's common stock currently trades at $30.00 a share. it is expected to pay an annual divident of $1.00 a share a the end of the year(d1 = 1.00) and the constant growth rate is 4% a yearA) What is the company's cost of common equity if all of its equity comes from retained earnings?B) If the company issued new stock, it would incur a 10% flotation cost. What would be the cost of equity from new stock?

Answers

Answer and Explanation:

The computation is shown below:

a. The company cost of capital is

Cost of equity = (D1 ÷ share price)+ Dividend growth rate

= ($1 ÷ $30) + 0.04

= 0.033 +0.04

= 0.0733 or 7.33%

Now  

b. Cost of new equity is

= (D1 ÷ share price ×  (1 - flotation cost)) + Dividend growth rate

= [$1 ÷ $30 × (1 - 0.1)] + 0.04

= ($1 ÷ $30 × 0.9) + 0.04

= 1 ÷ 27 + 0.04

= 0.037 + 0.04

= 0.07704 or 7.71%

Floral Shoppes has a new project in mind that will increase the accounts receivable by $19000, decrease accounts payable by $4000, increase fixed assets by $27000, and decrease inventory by $2000. What is the amount the firm should use as the initial cash flow attributable to net working capital when it analyzes this project?A. $25000B. $12000C. $17000D. $21000E. $52000

Answers

Answer:

D. $21000

Explanation:

Calculation for the amount the firm should use as the initial cash flow attributable

Using this formula

Initial cash flow attributable to net working capital = Change in current assets - Change in current liabilities

Let plug in the formula

Initial cash flow attributable to net working capital=[(Increase in Account Receivable $19,000 + Decrease in inventory $2,000)] - ( Decrease accounts payable $4000)

Initial cash flow attributable to net working capital= (19,000 - 2,000) - [-4,000]

Initial cash flow attributable to net working capital=17,000 + 4000

Initial cash flow attributable to net working capital=$21,000

Therefore the amount the firm should use as the initial cash flow attributable to net working capital when it analyzes this project will be $21,000

On January 1, 2019, Seek Company purchased a copy machine. The machine costs $960,000, its estimated useful life is 8 years, and its expected salvage value is $60,000. What is the depreciation expense for 2020 using double-declining-balance method?A. $157,500B. $ 105,000C. $180,000D. $240,000

Answers

Answer:

C. $180,000

Explanation:

Double-declining-balance method is otherwise known as the Reducing Balance Method.

Depreciation Expense = 2 × SLDP × BVSLDP

SLDP = 100 ÷ Number of useful life

         = 100 ÷ 8

         = 12.50 %

Year - 2019

Depreciation Expense = 2 × 12.50 % × $960,000

                                      = $240,000

Year - 2020

Depreciation Expense = 2 × 12.50 % × ($960,000 - $240,000)

                                      = $180,000

Roll Corporation (RC) currently has 455,000 shares of stock outstanding that sell for $40 per share. Assuming no market imperfections or tax effects exist, what will the share price be after:a. RC has a five-for-three stock split? (Do not round intermediate calculations and round your answer to 2 decimal places, e.g., 32.16.)New share price $ b. RC has a 15 percent stock dividend? (Do not round intermediate calculations and round your answer to 2 decimal places, e.g., 32.16.)New share price $ c. RC has a 48.5 percent stock dividend? (Do not round intermediate calculations and round your answer to 2 decimal places, e.g., 32.16.)New share price $ d. RC has a three-for-seven reverse stock split? (Do not round intermediate calculations and round your answer to 2 decimal places, e.g., 32.16.)New share price $ e. Determine the new number of shares outstanding in parts (a) through (d). (Do not round intermediate calculations and round your answer to the nearest whole number, e.g., 32.)a. New shares outstanding b. New shares outstanding c. New shares outstanding d. New shares outstanding

Answers

Answer:

a. New share price is $24.00

b. New share price is $34.78

c. New share price is $26.94

d. New share price is $93.33

e. We have:

a. New shares outstanding are 758,333.33 shares

b. New shares outstanding are 523,250.00 shares

c. New shares outstanding are 675,675.00 shares

d. New shares outstanding are 195,000.00 shares

Explanation:

a. RC has a five-for-three stock split? (Do not round intermediate calculations and round your answer to 2 decimal places, e.g., 32.16.) New share price $

The new share price can be calculated as follows:

New share price = Current share price / (5/ 3) = $40 / 1.66666666666667 = $24.00

b. RC has a 15 percent stock dividend? (Do not round intermediate calculations and round your answer to 2 decimal places, e.g., 32.16.) New share price $

The new share price can be calculated as follows:

Stock dividend percentage = 15%, or 0.15

New share price = Current share price / (1 + Stock dividend percentage) = $40 / (1 + 0.15) = $40 / 1.15 = $34.7826086956522

Rounding to 2 decimal places, we have:

New share price = $34.78

c. RC has a 48.5 percent stock dividend? (Do not round intermediate calculations and round your answer to 2 decimal places, e.g., 32.16.)New share price $

The new share price can be calculated as follows:

Stock dividend percentage = 48.5%, or 0.485

New share price = Current share price / (1 + Stock dividend percentage) = $40 / (1 + 0.485) = $40 / 1.485 = $26.9360269360269

Rounding to 2 decimal places, we have:

New share price = $26.94

d. RC has a three-for-seven reverse stock split? (Do not round intermediate calculations and round your answer to 2 decimal places, e.g., 32.16.)New share price $

The new share price can be calculated as follows:

New share price = Current share price / (3 / 7) = $40 / 0.428571428571429 = 93.3333333333332

Rounding to 2 decimal places, we have:

New share price = $93.33

e. Determine the new number of shares outstanding in parts (a) through (d). (Do not round intermediate calculations and round your answer to the nearest whole number, e.g., 32.)a. New shares outstanding b. New shares outstanding c. New shares outstanding d. New shares outstanding

For part a

New number of shares outstanding = Current number of shares * (5 / 3) = 455,000 * 1.66666666666667 = 758,333.333333335

Rounding to 2 decimal places, we have:

New number of shares outstanding = 758,333.33 shares

For part b

Number of stock share issued = Current shares outstanding * Stock dividend percentage = 455,000 * 15% = 68,250

New number of shares outstanding = Current number of shares + Number of stock share issued = 455,000 + 68,250 = 523,250.00 shares

For part c

Number of stock share issued = Current shares outstanding * Stock dividend percentage = 455,000 * 48.5% = 220,675

New number of shares outstanding = Current number of shares + Number of stock share issued = 455,000 + 220,675 = 675,675.00 shares

For part d

New number of shares outstanding = Current number of shares * (3 / 7) = 455,000 * 0.428571428571429 = 195,000 shares

The Roll Corporation(RC) will calculate the share price determinations are as follows:

a. 5-for-three stock split:

Total number of shares = 758,333 (455,000 x 5/3)

New Share Price = $24 ($40 x 3/5)

b. 15% stock dividend:

Total number of shares = 523,250 (455,000 x 1.15)

New Share Price = $34.78 (455,000 x $40)/523,250

c. 48.5% stock dividend:

Total number of shares = 675,675 (455,000 x 1.485)

New Share Price = $26.94 (455,000 x $40)/675,675

d. Three-for-Seven Reverse Stock Split:

Total number of shares = 195,000 (455,000 x 3/7)

New Share Price = $93.33 (455,000 x $40)/195,000

e. The new number of shares outstanding are:

a. 758,333 shares

b. 523,250 shares

c. 675,675 shares

d. 195,000 shares

Data and Calculations:

Current outstanding stock = 455,000 shares

Selling price per share = $40

Market value of outstanding stock = $18,200,000 (455,000 x $40)

Learn more: https://brainly.com/question/25630152

All of the following should be considered in a make or buy decision except:_______.a. cost savingsb. quality issues with the supplierc. future growth in the plant and other production opportunitiesc. the supplier will make a profit that would no longer belong to the business

Answers

Answer:

D. the supplier will make a profit that would no longer belong to the business

Explanation:

A make or buy decision can be defined as a strategic approach pertaining to making the choice to either produce (manufacture) a product in-house (internally) or purchasing the product from an external supplier. Thus, the make component typically deals with producing the product internally while the buy component strictly has to do with outsourcing or purchasing from an external supplier.

Some of the factors to be considered in a make or buy decision are;

I. Cost savings.

II. Quality issues with the supplier.

III. Future growth in the plant and other production opportunities.

Hence, all of the aforementioned should be considered in a make or buy decision except whether the supplier will make a profit that would no longer belong to the business.

In the context of communication, which of the following is a difference between encoding and decoding?

a. The process of encoding is affected by noise, whereas the process of decoding is not affected by noise.
b. Encoding does not require a communication channel, whereas decoding requires a communication channel.
c. Unlike decoding, the process of encoding is immediately followed by the process of providing feedback to the sender of a message.
d. Unlike encoding, decoding is the process by which the receiver translates the verbal or symbolic form of a message into an understood message.

Answers

Answer:

d. Unlike encoding, decoding is the process by which the receiver translates the verbal or symbolic form of a message into an understood message.

Explanation:

There are 5 steps in the communication process

1. Sender

2. Encoding

3. Channel for Message

4. Receiver decodes the message

6 . feedback

The encoding could be done on behalf of the sender while on the other hand the decoding could be done on behalf of the receiver

So as per the given options, the option d is correct

And, the same is to be considered

Which of the following is not a financial intermediary?

commercial banks

credit unions

investment banks

Standard & Poors

Answers

Answer:

i think commercial banks aren't

Which of the following is the best example of a SMART goal?
O A. Graduate with a degree in business.
B. Learn as much about marketing as possible.
C. Graduate with a bachelor's degree in marketing in a year.
D. Earn a "B" or better in my Introduction to Marketing course this semester.

Answers

Answer:

It’s D: Earn a “b” or better in my introduction to marketing course this semester.

Explanation:

Among the given options, the opportunity that best exemplifies a 'SMART' goal would be:

D). Earn a "B" or better in my Introduction to Marketing course this semester.

'SMART' goal consists of five key characteristics:

1). Specific.

2). Measurable

3). Achievable

4). Relevant

5). Time-Bound

Among the given options, 'earning a 'B' in the marketing course's intro' would exemplify a SMART goal as it possesses all the above characteristics. It is particular, attainable, worthy, and can be measured. It also carries a time limit that is feasible and promotes the individual to make efforts to achieve it effectively. The other options either suggest an impossible goal(graduate degree in a year), not time-based('learn as much as possible'), or not specific.

Hence, option D is the correct answer.

Learn more about 'SMART goal' here:

brainly.com/question/20088656

In the market for beef, the price of a pound of beef falls Explain the effect of this event on the quantity of beef supplied and on the supply of beef:______. A. The quantity of beef supplied decreases and the supply of beef also decreases B. The quantity of beef supplied increases and the supply of beef also increases C. The supply of beef decreases and the quantity of beef supplied is unchanged. D. The supply of beef is unchanged and the quantity of beef supplied increases. E. The quantity of beef supplied decreases and the supply of beef is unchanged.

Answers

Answer:

E. The quantity of beef supplied decreases and the supply of beef is unchanged.

Explanation:

In the market for beef, the price of a pound of beef falls. The effect is "the quantity of beef supplied decreases and the supply of beef is unchanged. The reason is that any price change of the product will not shift the demand or supply but changes the quantity supplied.

A customer has $20,000 in passive losses from a limited partnership investment. If the customer has $20,000 of passive income for that tax year, the customer may deduct:___________.

Answers

Answer:

Customer deduction = $20

Explanation:

Given:

Passive loss = $20,000

Passive income = $20,000

Find:

Customer deduction

Computation:

Customer deduction = Passive loss - Passive income

Customer deduction = $20,000 - $20,000

Customer deduction = $0

When an organization takes care of all of its own promoting, that is called a. direct distribution b. distrubution mix c. indirect distribution

Answers

Answer:

Direct distribution

Explanation:

In a direct distribution, the same member both produces and distributes a product or service to consumers.

In an indirect distribution, a marketing channel consists of one or more intermediaries.

In a mixed distribution, there are signs of both direct and indirect promotions.

If coal mine tonnage can be shipped elsewhere cheaply, but a coal-fired power plant adjacent to the mining operation is not redeployable to other uses, what organizational form would be adopted by the power plant owners?

Answers

Answer:

vertical integration

Explanation:

The plant owners would have to adopt a vertically integrated organization because the plant is not redeployable to other uses and is dependent on the supply chain/complementary assets. Vertical integration occurs when an organization owns and controls it's distribution or supply chain in order to maximise profits and reduce costs or inefficiency. By controlling the supply chain, the chain of distribution of the coal mine tonnage can be improved in terms of efficiency and value in revenue.

What is the effect of a 10 percent price increase on quantity demanded if elasticity is infinite?

Answers

Answer:

Demand drops to zero

Explanation:

Infinite elasticity of demand is also called perfect elasticity of demand.

In this scenario the demand for a product is attached to it's price.

There is an infinite change in the quantity demanded as a result of change in price.

Graphically it is a horizontal demand curve as represented in the attached

Even a small increase in price will cause demand to fall to zero.

Examples are luxury goods such as high end cars and expensive jewelry.

Which situation best illustrates the process of capital formation?
A. An engineer tries to limit her spending during the week.
B. A factory worker takes out a high-interest loan to buy a new home.
C. A farmer increases his profits by growing a variety of new crops.
D. An artist buys bonds that will increase in value over time.

Answers

Answer :D. An artist buys bonds that will increase in value over time.

Explanation:A.P.E.X

Compare tracking in affiliate marketing to that of e-mail and online advertising. What are the similarities?

Answers

Answer:

Affiliate marketing is a form of marketing a product.

Explanation:

Affiliate marketing is defined as the marketing of a product in the market that belongs to others and earn a commission for promoting that product for the company.

Affiliate marketing is different from online advertising as well as email advertising. In affiliate marketing, some affiliate links are generated by an individual for promoting the product. It is done by a third party. But in e-mail and online advertising, the marketing is conducted by the company that owns the product or any the other advertising company that the manufacturing company wants to advertise the product for them.

The similarities is that all the three focuses on selling more products and services by advertising them to the people.

When you delete a cookie, it can no longer track the affiliated referrals.

Compare and contrast the penalties in a civil and criminal trial.

Answers

Answer: Compare and contrast the penalties in a civil and criminal trial. In a criminal trial, a defendant can be sentenced to jail time, can be fined, and can be forced to undergo some treatment or remedy. In a civil trial, a defendant can be assessed damages and can be coerced to follow through on an agreement.

Explanation: HOPE IT HELPS :)

Answer:

The person ^ is correct Answer: Compare and contrast the penalties in a civil and criminal trial. In a criminal trial, a defendant can be sentenced to jail time, can be fined, and can be forced to undergo some treatment or remedy. In a civil trial, a defendant can be assessed damages and can be coerced to follow through on an agreement.

Explanation:

A sales invoice included the following information: merchandise price, $12,000; terms 1/10, n/eom, FOB shipping point with prepaid freight of $900 added to the invoice. Assuming that a credit for merchandise returned of $500 is granted prior to payment and that the invoice is paid within the discount period, what is the amount of cash that should be received by the seller?
Group of answer choices
$12,285

$11,500

$10,480

$11,385

Answers

The answer is B I think

A theory states that while investors and borrowers may normally concentrate on a particular natural maturity market, conditions may cause them to change maturity markets. This theory is called the:__________

Answers

Answer:

Preferred habitat theory.

Explanation:

Explanation on this theory deals a lot on yield; as it tries to let us know that the said investors who's bond are put to play here always tend to show that they are willing to make purchases out of their line or circle of limit if a reasonable amount of yield/ high yield is attached or falls back with their bond when they make these transactions.

This directly implies that investors interest are always seen to be embedded on their returns and also maturity. It is seen to also affect the yield curve in many cases.

which two features of quickbooks online advanced are not available to quickbooks online plus clients

Answers

Answer:

the techniques and the earth

Explanation:

so basically those techniques help you

Answer:

unlimited accounts and Classes, Advanced import and batch entry

Explanation: These two features are not available in Quickbooks Plus, but they are vailable in Quickbook Advaced.

Your name, address, telephone number, and e-mail address all belong in the ____ section of a résumé.

letterhead
education
references
heading

Answers

Answer:

heading

Explanation:

our contact information—which includes your name, address, phone number, and email address—should always appear at the top of your resume, regardless of which resume format you are using.

Answer:

A) Letterhead

Explanation:

Your answer should actually be letterhead. If you look up what a letter head is online it tells you it's the heading at the top of a paper that usually consists of  a name address, phone number, and email.

I took the quiz and got the answer correct!

EDG 2021

How does training differ between companies that are considered BEST Award winners and those that are not?​

Answers

Answer:

Generally, the companies that win the best award are those that provide best training to its employees. As the employees are trained with...

Explanation:

The project information for the custom order project of the Air Control Company is presented here. Draw a project network for this project. Compute the early and late activity times and the slack times. identify the critical pathID Activity Predecessor TimeA Order review None 2B Order standard parts A 15C Produce standard parts A 10D Design custom parts A 13E Software development A 18F Manufacture custom hardware C, D 15G Assemble B, F 10H Test E, G 5

Answers

Find project information, the diagram and table attached

Answer and Explanation:

Given the project information(attached) for the Air Control Company, we first draw our network diagram paying attention to the predecessors, example-activity A should come before every other activity .

In the table,

ES is early start time

EF is earliest finish time

LS is latest start time

LF is latest finish time

S is slack time

EF = ES + activity duration

LS = LF - duration

S= LF-EF

To calculate our critical path:

We follow all paths(add up their activity durations) from the network diagram down to the last activity

ABGH= 2+15+10+5

...

We select the path with the highest value which is:

ADFGH=2+13+15+10+5= 45

Mustang Corp. has a selling price of $24, variable costs of $13 per unit, and fixed costs of $55,000. How many units must be sold to break-even?a. 4231 b. 2292 c. 5,000 d. 10,000

Answers

Answer:

5,000

Explanation:

Mustang corporation has a selling price of $24

Variable cost is $13

Fixed cost is $55,000

Therefore the number of units that must be sold to break even can be calculated as follows

= $24-$13

= $11

= $55,000/$11

= 5,000

Hence 5,000 units must be sold to break even

In the market for construction workers, you observe that wages have increased by 20% and at the same time employment has increased by 10%. This is the result of:a. an increase in labor demandb. a decrease in labor supply c. an increase in labor supply d. a decrease in labor demand

Answers

Answer: a. an increase in labor demand

Explanation:

When there is an increase in the demand for something, you will find that the price of that thing will go up because with more people demanding it, people will have to pay more to access it.

Here the cost of hiring people (wages) has gone up which would indicate therefore that the demand for labor has increased.

With this increase in demand, more people will be employed as well to match this demand which is why the employment rate has risen as well.

WHAT IS A CALCULATED INTEREST RATE

Answers

Answer:

Use this simple interest calculator to find A, the Final Investment Value, using the simple interest formula: A = P(1 + rt) where P is the Principal amount of money to be invested at an Interest Rate R% per period for t Number of Time Periods. Where r is in decimal form; r=R/100; r and t are in the same units of time.

Explanation:

Consider the following hypothetical data for 2012 and 2013:______. 2012 2013Money supply 2,000 2,100Velocity 5 5Real GDP 15,000 15,000The price levels for 2012 and 2013 are:Instructions: Enter your responses rounded to two decimal places.2012: ____2013: _____Instruction: Enter your response as a whole number.Rate of inflation between 2012 and 2013: _____%.

Answers

Answer:

Rate of inflation between 2012 and 2013 = 4.48%

Explanation:

Real GDP is the quantity of commodities produced in a specified year. Here real GDP is 15,000 in both 2012 and year 2013. Total money supply is the actual money supply multiplied by the velocity of money. So effective money supply is:

Money supply of the year 2012 = 2000 * 5 = 10,000

Money supply of the year 2013 = 2100 * 5 = 10,500

Price level is calculated by dividing money supply by real GDP.

Price level of the year 2012 = 10,000/15,000 = $0.67

Price level of the year 2013 = 10,500/15,000 = $0.7

Rate of inflation is the price rise in 2013. It is:

Rate of inflation between 2012 and 2013 = 0.7 - 0.67 / 0.67 = 0.0447761 = 4.48%

Which of the following business actions would likely result in criminal
prosecution?

Answers

Gas stations mainly for them being in the middle of no where and stacked with cash they are the most likely to be Robbed

Answer:

Gas stations mainly for them being in the middle of no where and stacked with cash they are the most likely to be Robbed

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