Which of the following is NOT a result of good customer service?
There is less employee turnover.
Customers will want to come in.
Employees will take less pride in their job.
Public perception is higher.

Answer:

Employees will take less pride in their job.

Explanation:

Customer relationship management (CRM) typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction.

Simply stated, CRM is a strategic process which typically involves collecting customer information for the purpose of improving a customer's future experience.

A good customer service involves providing a timely, upbeat, and quality level of service, as well as attentive feedbacks to the customers that patronizes an organization. Thus, it ensures that the needs or wants of the customers are attended to in a matter that reflects positively on an organization.

This ultimately implies that, employees taking less pride in their job is not a result of good customer service because they are groomed to enjoy proffering solutions to the buying-selling related problems faced by a customer, especially those that are within their capacity to solve.

If the dividend rate on preferred stock is lower than the rate the corporation earns on its assets, the effect of issuing preferred stock is to multiple choice increase the rate earned by common shareholders. decrease the rate earned by common shareholders. increase the rate earned by preferred shareholders. decrease the rate earned by preferred shareholders.

Shelly, a sales manager at Best Computers, has recently moved from Dallas to Hong Kong for an expatriate assignment. Shelly is feeling disoriented, irritable, and stressed about her new job and living arrangements in Hong Kong, which means that she is most likely experiencing ________.

Anna wants to take seven days off from her job as an accountant to observe a religious holy week. Her employer is reluctant to allow the leave, because they are already short staffed for that week. He employer has over 15 employees, and is not a religious organization. Must they grant her request for leave

Suppose the demand for cherries sold from roadside stands in Michigan is perfectly elastic. The owner of one roadside stand raises the price of cherries by 10%, as a result 1 point A. Zero cherries are sold at this stand. B. No change in the quantity demanded at this stand. C. A 10% decrease in the quantity demanded at this stand. D. A 10% increase in the quantity demanded at this stand. E. All available cherries will be sold.

Mill Co. uses a batch processing method to process its sales transactions. Data on Mill's sales transaction tape are electronically sorted by customer number and are subjected to programmed edit checks in preparing its invoices, sales journals, and updated customer account balances. One of the direct outputs of the creation of this tape most likely would be a

During the 1920s and early 1930s, the Rosedale Shoe Factory was able to prevent workers from forming a union by requiring them to sign an employment contract in which they agreed not to join a union as a condition of employment. Rosedale Shoe Factory was making use of

LeBron's Bookstores has two divisions: media and books. The media division had another great year with net sales of $14 million, cost of goods sold of $8 million, operating expenses of $3 million, and income tax expense of $900,000. The book division did not do as well and was sold during the year. The loss from operations and sale of the book division was $400,000 before taxes and $280,000 after taxes. Assuming the sale of the book division is reported as a discontinued operation, at what amount did LeBron's Bookstores report the discontinued operations

A customer slipped and fell in a store and was severly injured. As required by state regulation, the store's manager conducted an investigation into the cause of the accident and filed the report with the appropriate state agency. The customer subsequently retained an attorney, who filed a civil action against the store in federal district court. The complaint alleged that the store negligently left a spill on the floor of the store, which caused the customer's fall. The customer's attorney served on the store a request for production of documents, which included a request for all documents and reports prepared by the store that relate to the customer's fall and injury. If the store believes that the report prepared by the store manager is protected from discovery under the work product doctrine and the store wants to withhold disclosure of the report, what should the store do

Economists argue that: (1pts) Question 4 - Economists argue that: Select b) there is an opportunity cost associated with all decisions. as your answer b) there is an opportunity cost associated with all decisions. Select c) economic decisions do not have opportunity costs but other decisions do. as your answer c) economic decisions do not have opportunity costs but other decisions do. Select a) accounting costs consider all types of costs including implicit costs as your answer a) accounting costs consider all types of costs including implicit costs Select d) economic decisions should consider sunk costs as your answer d) economic decisions should consider sunk costs

can you be a chief executive officer right out of college?

Record the following selected transactions for January in a two‐column journal. Once you have completed that, answer questions 1 – 5 related to your work.

(a) Earned $7,000 fees; customer will pay later.

(b) Purchased equipment for $45,000, paying $20,000 in cash and the remainder on credit

(c) Paid $3,000 for rent for January.

(d) Purchased $2,500 of supplies on account.

(e) A. Allen $1,000 investment in the company.

(f) Received $7,000 in cash for fees earned previously.

(g) Paid $1,200 to creditors on account.

(h) Paid wages of $6,250.

(i) Received $7,150 from customers on account.

(j) A. Allen withdrawal of $1,750.



2. For part (h), which two accounts are affected?

Question 2 options:

Fees Earned and Cash


Wages Expense and Cash


Accounts Payable and Cash


Rent Expense and Cash

The competitive pressures from substitute products tend to be stronger when Group of answer choices there are more than 10 sellers of substitute products. buyers are relatively comfortable with the quality and performance of substitutes, and the costs to buyers of switching over to the substitutes are low. demand for the industry's product is not very price sensitive. buyers have high psychic costs in severing existing brand relationships and establishing new ones. substitutes exhibit the latest in technological innovation.

b) State the minimum monthly income and hourly wage per worker needed to cover monthly expenses for the family you used in part a. Then, explain how to calculate the hourly wage based on the monthly income and state the hourly wage. Assume that each full-time worker works four 40-hour work weeks per month, and each part-time worker works two 40-hour weeks per month.

The marketing strategy that a company adopts: a. has little impact on the company's efficiency and cost structure. b. aims at attaining superior efficiency of the company's operations. c. should not take into account the impact the strategy has on the company's cost structure. d. aims at automating much of the work in the production process. e. refers to the position that the company takes with regard to a product's pricing and distribution.

The profit and loss system of capitalism helps entrepreneurs determine the
O political impact of the use of resources in the production of a product.
O best human resources but not capital resources to use to produce a product.
best combination of resources to use to produce a product.
O best capital resources but not human resources to use to produce a product?

The legal document identifying the rights and obligations of both the bondholders and the issuer is called the bond ______. This document describes the number of bonds authorized, their par value, and the contract interest rate. Multiple choice question. indenture article document agreement

Outstanding stock of the Cheyenne Corporation included 37000 shares of $5 par common stock and 11500 shares of 5%, $10 par non-cumulative preferred stock. In 2019, Cheyenne declared and paid dividends of $3700. In 2020, Cheyenne declared and paid dividends of $18500. How much of the 2020 dividend was distributed to preferred shareholders

Which of these can lower the amount of monthly payments on a mortgage?
Insurance
Down payment
Property taxes
Collateral

Troy, a cash basis taxpayer, is employed by Eagle Corporation, also a cash basis taxpayer. Troy is a full-time employee of the corporation and receives a salary of $60,000 per year. He also receives a bonus equal to iO% of all collections from clients he serviced during the year. Determine the tax consequences of the following events to the corporation and to Troy
A.On December 31, 2018, Troy was visiting a customer. The customer gave Troy a $10,000 check payable to the corporation for appraisal services Troy performed during 2018. Troy did not deliver the check to the corporation until January
B. Gross Incom ne facts are the same as in part (a), except that the corporation is an accrual basis taxpayer and Troy deposited the check on December 31, but the hank did not add the deposit to the corporation's account until January 2019
C. The facts are the same as in part (a), except that the customer told Troy to hold the check until January 2019 when the customer could make a bank deposit that would cover the check

At her new job, Nicole developed a supportive relationship with Sheila, who worked with the same real estate agency for several years. Nicole talked with Sheila about a problem she was facing in the workplace. Sheila suggested possible solutions and they discussed the strengths and weaknesses of each. This is an example of

Supply chain analysis of Coca-Cola in Vietnam. And draw lessons for other bottled water companies.

True or false: Regulations prohibit insider trading. It is illegal for anyone to transact in securities to profit from inside information, that is, private information held by officers, directors, or major stockholders that has not yet been divulged to the public. True false question. True False

The strategy that schedules processes based on their group affiliation is generally referred to as _________ . Select one: a. simulation modeling b. queuing analysis c. shortest process next d. fair share scheduling

Providing incentives for customers to learn more about your service is known as
A. branding
(B. advertising Not the answer)
C. permission marketing.
D. search engine optimization.

What scenario would call for you to
consider other funding options instead of
short-term and long-term debt?
A. You have plenty of cash flow and are looking to grow
with new equipment.
B. You have a small cash position, but you are adding
multiple clients monthly.
C. Your cash flow is terrible and your accounts payable are
extremely late.

A city filed eminent domain proceedings in order to obtain 40 beach houses fronting a particularly attractive stretch of shoreline. As part of an elaborate plan to increase the city's tourist trade and revive the local economy, the city planned to sell the beach houses to a company that would demolish the houses and build a luxury hotel in their place. The owners of the beach houses have challenged the city's exercise of eminent domain, contending only that the city's plan is unconstitutional. Will the owners of the beach houses be likely to prevail

Valid criticisms of evaluating performance based on return on investment (ROI) include managers may ______. Multiple select question. take actions that increase ROI in the short-run at the expense of long-term performance be put in charge of a business segment that includes committed costs over which a manager has no control reject investment opportunities that are profitable for the company but have a negative impact on a manager's ROI affect ROI by increasing sales or decreasing operating expenses for their division

Geoff's fiancée, Susan, comes to meet his parents for the weekend. On Saturday morning, while using Geoff's mother's hair dryer, the blower short-circuits sending sparks across the guest room. Susan's angora sweater and her hands are covered with tiny burns. Susan's mother is a lawyer and wants her to sue the seller of the dryer for breach of warranty. Can she?

A chef working at a restaurant is part of which type of career? O A. Management O B. Transportation C. Education D. Food service​

Technical skills are the ability to Multiple choice question. perform tasks such as filing tax forms or assembling a keyboard train, develop, and support workers visualize the organization as a whole and how departments interrelate communicate and motivate other people