Typical Request and Response Messages
The purpose of many business messages is to make a request or to reply to previously received communication. Familiarize yourself with the organization of these messages so you can communicate your purpose and achieve a positive outcome.
Read the scenario:
The office manager asks you for advice on how to structure a request message with numerous questions.
What advice would you give?
A. Give an approximate date for the deadline in the body.
B. Place the deadline in the opening.
C. Set an end date to take action in the closing.
Read the following request message:
To: Customer Support
From: Helen Martin
Subject: Warranty Information for Netbook Computer
Dear Customer Service,
I need this information by noon tomorrow at the latest. My team has an important presentation to give, and my netbook crashed while we were working on the presentation. I can’t find the warranty information anywhere. So I have a few questions.
Where is my warranty information? How long does it normally take to repair these machines? Do I have to mail the netbook to you, or can I bring it to your local repair shop?
Will you please answer these questions in a timely manner? Thank you in advance for your help.
Regards,
Helen Martin
1. Where do I find my warranty information?
Reason A: 2. How long does the average netbook repair take?
3. Do I need to mail in my netbook for repairs or bring it to your local repair shop?
Revision B: Where is my warranty information? How long does the average repair take? Do I have to mail in my netbook?
Revision C:
Where do I find the information?
How long does it take?
Can I take it to my local shop?
Which of the preceding revisions is the best revision for the body of this message?
A. Revision B
B. Revision C
C. Revision A
In addition to making requests, you will have to respond to requests in the business world.
Complete the following sentence with the dropdown menu.
Direct response messages might _______?
A. include long, flowery descriptions
B. use the "me" view
C. supply explanations and additional information
Many businesses use social media to communicate with customers. In order to make the most of social media, you should learn how to respond to various types of customer comments.
Read the scenario, and then answer the question.
You manage the social media presence of a company that manufactures travel apparel and gear. A customer posts an angry comment about a suitcase that failed to function properly after its first use. This is not the first complaint the product has received.
How should you respond to the customer?
A. Acknowledge the problem, and let the customer know that the company is working to rectify the situation.
B. Document and delete the comment. You don’t want news of the flawed product to spread.
C. Let the comment stand. No response is necessary.

Answer:

B. Place the deadline in the opening.

A. Revision B

B. Use the "me" view

A. Acknowledge the problem, and let the customer know that the company is working to rectify the situation.

Explanation:

Customer service is the most difficult task. If a customer is angry because of mis functioning of a product then concerns should be heard with patience and the company staff should try to resolve these issues and satisfy customer properly. One angry customer may take away 100 potential customers of a business.

Elite Trailer Parks has an operating profit of $293,000. Interest expense for the year was $38,800; preferred dividends paid were $31,500; and common dividends paid were $36,900. The tax was $65,500. The firm has 20,200 shares of common stock outstanding.

Required:
a. Calculate the earnings per share and the common dividends per share for Elite Trailer Parks.
b. What was the increase in retained earnings for the year?

Kim Thorsten uses rationale to make decisions for project implementation. She believes that the right decisions can be made only through analysis and examination. Each time she needs to make a decision, she weighs all options before taking action. Which of the following is a characteristic of Thorsten's personality type according to the Myers-Briggs Type Indicator (MBTI) classification?
a. intuitive
b. thinking
c. introverted
d. perceiving
e. feeling

Entry for Uncollectible Accounts
Outlaw Bike Co. is a wholesaler of motorcycle supplies. An aging of the company's accounts receivable on December 31 and a historical analysis of the percentage of uncollectible accounts in each age category are given below.
Estimated Uncollectible Estimated Uncollectible
Age Interval Balance Accounts Percent Accounts Amount
Not past due $780,000 1/2% $3,900
1-30 days past due 85,800 2 1,716
31-60 days past due 39,000 9 3,510
61-90 days past due 28,100 16 4,496
91-180 days past due 20,300 41 8,323
Over 180 days past due 14,800 65 9,620
Total $968,000 $31,565
Assume that the allowance for doubtful accounts for Outlaw Bike Co. had a debit balance of $5,680 as of December 31. Journalize the adjusting entry for uncollectible accounts as of December 31.

Break-Even Units: Units for Target Profit Jay-Zee Company makes an in-car navigation system. Next year, Jay-Zee plans to sell 16,000 units at a price of $320 each. Product costs include: Direct materials $68
Direct labor $40
Variable overhead $12
Total fixed factory overhead $500,000
Variable selling expense is a commission of 5 percent of price; fixed selling and administrative expenses total $116,400.
Required:
1. Calculate the sales commission per unit sold. Calculate the contribution margin per unit.
2. How many units must Jay-Zee Company sell to break even? Prepare an income statement for the calculated number of units.
3. Calculate the number of units Jay-Zee Company must sell to achieve target operating income (profit) of $333,408.
4. What if the Jay-Zee Company wanted to achieve a target operating income of $322,000? Would the number of units needed increase or decrease compared to your answer in Requirement 3? Compute the number of units needed for the new target operating income.

what are the basic requirement of ppe

Assume the following information for Larry Corp. Journalize receivables transactions. Accounts receivable (beginning balance) $142,000 Allowance for doubtful accounts (beginning balance) 11,360 Net credit sales 945,000 Collections 910,000 Write-offs of accounts receivable 5,200 Collections of accounts previously written off 1,900 Uncollectible accounts are expected to be 8% of the ending balance in accounts receivable. Instructions a. Prepare the entries to record sales and collections during the period. b. Prepare the entry to record the write-off of uncollectible accounts during the period. c. Prepare the entries to record the recovery of the uncollectible account during the period.

Journalize the following transactions for Lucite Company. Assume 360 days per year.

a. November 14: Received a $4,800.00, 90-day, 9% note from Alan Albertson in payment of his account.
b. December 31: Accrued interest on the Albertson note.
c. February 12: Received the amount due from Albertson on his note.

Planet Company purchased goods worth $50,000 in July and expects to purchase goods worth $70,000 in August. Planet typically pays for 35% of purchases in the month of purchase and 65% in the following month. What are Planet Company's total expected cash disbursements for purchases in the month of August?
a. $40,000.
b. $57,000.
c. $65,000.
d. $60,000.
e. $100,000.

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C) Employment in the service sector has declined in recent years, and this decline is expected to co
D) There has been little change in the number of jobs in the service sector in recent years; however
expected to increase rapidly.
2) According to the box, "Services Expand the Circular Economy," technology is helping turn prod
services by
A) restricting what customers can and cannot buy for personal use.
B) producing items that are designed to reach obsolescence quickly.
C) offering new ways to access items like movies or music and by adding sensors to allow compan
new business models.
D) developing more disposable items.
3) Which of the following organizations is an example of the goods-producing sector of the econon
Samsung Flectronics
I

Miscavage Corporation has two divisions: the Beta Division and the Alpha Division. The Beta Division has sales of $300,000, variable expenses of $152,100, and traceable fixed expenses of $70,300. The Alpha Division has sales of $610,000, variable expenses of $335,800, and traceable fixed expenses of $131,900. The total amount of common fixed expenses not traceable to the individual divisions is $133,200. What is the company's net operating income

If the annual interest rate printed on the face of a bond is 20 percent, the face value of the bond is $1,000, and you purchase the bond for $1,250, what is the current yield on the bond

Universal Air is a no-growth firm and has two million shares outstanding. It expects to earn a constant $20 million per year on its assets. If it has no debt, all earnings are paid out as dividends, and the cost of capital is 10 percent, calculate the current price per share of the stock.

ADP reports the following income statement.
AUTOMATIC DATA PROCESSING INC.
Statement of Consolidated Earnings
For Year Ended June 30, 2019, $ millions
Total revenues $14,175.2
Operating expenses 7,145.9
Systems development and programming costs 636.3
Depreciation and amortization 304.4
Total cost of revenues 8,086.6
Selling, general, and administrative expenses 3,064.2
Interest expense 129.9
Total expenses 11,280.7
Other income expense, net 111.1
Earnings before income taxes 3,005.6
Provision for income taxes 712.8
Net earnings $ 2,292.8
Forecast ADP’s 2020 income statement assuming the following income statement relations. All percentages (other than total revenue growth and provision for income taxes) are based on historic percent of total revenues.
Total revenues growth 13%
Depreciation and amortization $460.5 million
Interest expense No change
Other (income) expense, net No change
Income tax rate 25%
Round your answers to one decimal place.

Question 4
Which of the following is an example of an asset?
A. Repairs and Maintenance

B. Accounts Receivable

C. Accounts Payable
D. GST Collected

The formula to determine the materials to be purchased is Multiple choice question. (budgeted production times materials required for each unit) plus budgeted ending materials inventory minus beginning materials inventory (budgeted production divided by materials required for each unit) plus budgeted ending materials inventory minus beginning materials inventory (budgeted production times materials required for each unit) minus budgeted ending materials inventory plus beginning materials inventory (budgeted production divided by materials required for each unit) minus budgeted ending materials inventory plus beginning materials inventory

2
On January 2, Good Sound, Inc. purchased a speaker for sale on account with a listed price of $2,100. On January 15,
Good Sound sold to Sweet Coffee, Inc. a speaker on account for $3,500 with terms of 3/15, n 45. On January 20,
Sweet Coffee paid the invoice in full. What is net amount of Sales Revenue (1.e. Net Sales Revenue) reported to Good
Sound's Income statement?

The following information is available for Fenton Manufacturing Company at June 30:
Cash in bank account $ 11,455
Inventory of postage stamps $ 74
Money market fund balance $ 10,400
Petty cash balance $ 350
NSF checks from customers returned by bank $ 867
Postdated checks received from customers $ 791
Money orders $ 290
A nine-month certificate of deposit maturing on December 31 of current year $ 6,000 Based on this information, Fenton Manufacturing Company should report Cash and Cash Equivalents on June 30 of:_________.

Happy Giraffe has preferred stock that pays a dividend of $9.00 per share and sells for $100 per share. It is considering issuing new shares of preferred stock. These new shares incur an underwriting (or flotation) cost of 2.10%.

Required:
a. How much will Happy Giraffe pay to the underwriter on a per-share basis?
b. After it pays its underwriter, how much will Happy Giraffe receive from each share of preferred stock that it issues?

In the current year, Marnie rented her vacation home for 75 days, used it for personal reasons for 22 days, and left it vacant for the remainder of the year. Her income and expenses are as follows: Rental income $ 18,000 Property taxes 2,500 Mortgage interest 3,500 Utilities 1,100 Repairs and maintenance 1,000 Depreciation 5,200 What is Marnie's net income or loss from the activity

Capstone Inc. collects 85% of its sales on account in the month of the sale and 15% in the month following the sale. If sales on account are budgeted to be $265,000 for September and $225,000 for October, what are the budgeted cash receipts from sales on account for October? $fill in the blank 1

Below is a list of account balances for Currie Hospital as of December 31, 2013. Prepare a balance sheet as of December 31, 2013, in proper form. (Hint: You will need to compute the net assets account. Assume that all net assets at the beginning of the year are unrestricted.) You may use either a Word document or an Excel spreadsheet to construct the balance sheet.
Account Balance
Gross plant & equipment $6,000,000
Accounts payable 130,000
Inventories 100,000
Other current liabilities 70,000
Net accounts receivable 650,000
Accrued expenses 100,000
Accumulated depreciation 200,000
Long-term debt 5,000,000
Cash 210,000

A bank has agreed to lend you $53,000 for a home loan. The loan will be fully amortized over 39 years at 13.50%, with .44 points. The loan payments will be monthly. The closing cost is estimated to be $3,894 and you plan to refinance the mortgage in 8 years. Calculate the actuarial rate.

When a company has established separate manufacturing overhead rates for each department, it is using:_______.
a. departmental overhead rates.
b. cost distortion.
c. a plant-wide overhead rate.
d. lean thinking.

Supply is more elastic over long periods than over short periods because:_____.
a. producers can make more adjustments in the long run than in the short run.
b. consumers can make fewer adjustments in the long run than in the short run.
c. producers can make fewer adjustments in the long run than in the short run.
d. consumers can make more adjustments in the long run than in the short run.

Country A has a GDP of $4,600 in Country A dollars, and Country B has a GDP of $2,400 in Country B dollars. If the exchange rate is 1.5 Country B dollars to 1 Country A dollar, what is Country B's GDP in Country A dollars

g If there is a breach of contract, the objective of the remedy in the breach contract case will be to: Question 21 options: place the parties back into the position that they would have been in had there been no contract punish the party that committed breach of contract provide both parties relief place the non breaching party into the position that they would have been had the contract not been breached

A partial list of Waterways' accounts and their balances for the month of November 2016 follows:
Accounts Receivable $ 275,000
Advertising Expenses 54,000
Cash 260,000
Depreciation-Factory Equipment 16,800
Depreciation-Office Equipment 2,400
Direct Labor 42,000
Factory Supplies Used 16,800
Factory Utilities 10,200
Finished Goods Inventory, November 30 68,800
Finished Goods Inventory, October 31 72,550
Indirect Labor 48,000
Office Supplies Expense 1,600
Other Administrative Expenses 72,000
Prepaid Expenses 41,250
Raw Materials Inventory, November 30 52,700
Raw Materials Inventory, October 31 38,000
Raw Materials Purchases 184,500
Rent Factory Equipment 47,000
Repairs-Factory Equipment 4,500
Salaries 325,000
A list of accounts and their values are given above. From this information, prepare a partial balance sheet for Waterways Corporation for the month of November. (List Current Assets in order of liquidity.)

Suppose an income tax is imposed that takes $2,000 from someone with an income of $20,000, $2,500 from someone with an income of $30,000, and $4,000 from someone with an income of $80,000. This tax would be classified as

Randel Manufacturing has five activity cost pools and two products (a budget tape vacuum and a deluxe tape vacuum). Information is presented below:
Cost Drivers by Product Activity Cost Pool Ordering and Receiving Machine Setup Machinine Assembly Inspection Cost Driver Estimated Overhead Budget Deluxe $130,000 Orders Setups Machine hours Parts 400 400 150,000 100,000 600 297,000 500 1,000,000 600,000 1,200,000 800,000 300,000 550 450
Compute the overhead cost per unit for each product. Production is 700,000 units of Budget and 200,000 units of Deluxe. (Round overhead cost per unit to 2 decimal places, eg. 12.25 and cost assigned to O decimal places, eg. 2,500)
Overhead cost per unit
Budget S per unit
Deluxe $ per unit

A particular forecasting model was used to forecast a six-month period. Here are the forecasts and actual demands that resulted: FORECAST ACTUAL April 244 344 May 318 468 June 393 493 July 343 293 August 368 268 September 443 568 a. Find the tracking signal for each month.